Volt is looking for Call Center Representatives with Optical experience in Folsom!
Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing
Effectively educate and influence members and prospective members on the value and benefit offered through its products, services and extensive network of doctors
Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have company-wide impacts
One to two years of customer service experience handling complex issues in a high-volume environment
Excellent written and verbal communication skills
Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing
Proficient with Microsoft Word and Outlook
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
Must have optical knowledge and experience. Ability to spend 80% of day on telephone making outbound calls for customer information.
Volt is an Equal Opportunity Employer
We don’t try to be everything to everyone – we focus on what we do well and strive to do it better than anyone else.